Cancellation policy
Penrose Purchase and Cancellation Policy
Last updated: October 16, 2026
Penrose is operated by PINNACLE VENDING LLC. This policy explains how one-time purchases, subscription payments, and cancellation requests work for orders placed through tryskyn.com.
One-time purchases. A one-time purchase creates a single order and does not enroll you in a subscription. Payment is collected when you complete checkout, unless a different payment arrangement is expressly disclosed.
Please review your selected products, quantities, shipping address, and order total before completing your purchase.
Subscribe & Save. When you expressly enroll in Subscribe & Save, you agree to recurring purchases that automatically renew until canceled.
The subscription price, applicable discount, products, quantities, billing frequency, and shipping charges or taxes are disclosed before you confirm your purchase. Your subscription confirmation and account provide the details of your plan.
Your initial payment is collected at checkout. Future payments are charged automatically to your authorized payment method according to the schedule disclosed when you enroll.
Subscription billing dates and delivery dates are different. Orders require processing and shipping time as described in our Shipping Policy.
No minimum commitment. Our Subscribe & Save program has no minimum purchase commitment and no cancellation fee.
You can cancel future renewals at any time. Canceling does not require you to repay subscription discounts legitimately received on previous purchases.
How to cancel your subscription. You can cancel using either of these methods:
- Through your subscription account: Open your subscription-management link from your subscription email or access your subscription through your customer account. Select the active subscription, choose Cancel subscription, and complete the confirmation steps.
- By email: Send your cancellation request to support@penroseskin.us. Include the email address used for your subscription and, if available, your order or subscription number.
You do not need to provide a reason to cancel. If you cannot access your subscription account, email us for assistance.
When cancellation takes effect. To prevent the next renewal charge, cancel before that scheduled charge occurs.
Cancellation stops future renewals. For requests sent by email, we use the time your request reaches our support inbox when determining whether it was received before the scheduled charge. You are not required to wait for our reply for a timely cancellation request to count.
We will confirm your cancellation. If a charge is taken in error after your cancellation takes effect, contact us so we can correct the error and refund the erroneous charge.
Orders that have already been charged. Canceling a subscription does not automatically cancel or refund an order that was charged before your cancellation took effect.
If you also want to cancel that order, contact us as soon as possible. We will try to stop fulfillment and will refund an order we successfully cancel.
If fulfillment cannot be stopped or the order has already shipped, it remains eligible under our Return & Refund Policy. This does not limit any cancellation or refund rights provided by applicable law.
Canceling or changing a one-time order. Email support@penroseskin.us as soon as possible with your order number and the change or cancellation you are requesting.
We will try to accommodate requests before dispatch, but changes may not be possible once fulfillment is underway. Any order we successfully cancel will be refunded to the original payment method.
If the order has already shipped, contact us to arrange a return under our Return & Refund Policy.
Subscription changes. Keep your payment method, contact information, and delivery address current. Submit changes before the next scheduled order is processed so they can apply to that shipment.
Changes available through your subscription account can be managed there. For other requests, contact support@penroseskin.us.
If a payment cannot be completed, your order may be delayed while the payment issue is resolved. A failed payment does not, by itself, constitute a cancellation request.
Changes to recurring prices or terms. We will notify you in advance of material changes to your subscription price, billing frequency, or other recurring terms.
You will have an opportunity to cancel before the change takes effect, and we will obtain additional consent where required by law. Changes will not retroactively increase the price of an order already charged.
Promotional and bundle discounts apply according to the terms disclosed when you enroll or accept the offer.
Returns and our 30-day guarantee. One-time purchases and subscription orders are covered by our 30-Day Money-Back Guarantee, starting on delivery.
Opened products are eligible. A return is required, and Penrose pays return shipping. Eligible refunds include the amount paid for returned products, associated sales tax, and the original shipping charge paid to Penrose, refunded once per order.
Our Return & Refund Policy provides the full instructions, deadlines, bundle calculations, and refund timing.
Requesting a refund or returning a product does not automatically cancel future subscription renewals. If you want both a refund and cancellation, you can request both in the same email.
Marketing preferences. Unsubscribing from marketing emails or text messages changes your communication preferences. To stop recurring product orders, cancel your subscription using one of the methods above.
Your consumer rights. This policy operates alongside our Terms of Service, Return & Refund Policy, and Shipping Policy. Nothing in it limits cancellation, refund, or other rights that cannot lawfully be excluded.
Contact us.
PINNACLE VENDING LLC — Penrose
205 Williams St
Williams Bay, WI 53191
United States
Email: support@penroseskin.us