Shipping policy

Penrose Shipping Policy
Last updated: October 16, 2026

Penrose is operated by PINNACLE VENDING LLC. This policy explains how we process and ship orders placed through tryskyn.com.

Order processing

Orders are normally processed within 1–2 business days after payment is confirmed. Processing includes preparing and packing your order before handing it to the shipping carrier.

Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from delivery time.

US orders

Standard delivery typically takes 7–10 business days after dispatch. Including processing, most US orders are expected to arrive within approximately 8–12 business days of purchase.

Our standard US shipping rates are:

Orders of $40 USD or more: Free standard shipping.
Orders below $40 USD: Shipping charges are displayed at checkout.

The free-shipping threshold is based on your merchandise subtotal after discounts and before taxes or shipping charges.

Delivery estimates may vary for remote locations. Available shipping services and any destination restrictions are determined by the address entered at checkout.

Non-US orders

We offer international shipping to the destinations available at checkout. If your country cannot be selected, contact us before placing an order to check availability.

International shipping charges are displayed at checkout and depend on your destination and the available shipping service. Our US free-shipping offer does not apply to international orders unless a separate offer expressly states otherwise.

International delivery times vary by country, local carrier, and customs clearance. Any destination-specific estimate provided during checkout applies after the 1–2-business-day processing period. If no estimate is displayed, email support@penroseskin.us before ordering for guidance on your destination.

International duties and taxes

International orders may be subject to import duties, local taxes, or customs-clearance charges.

Any duties or taxes collected by Penrose will be shown at checkout. Unless checkout states that these charges are included, you are responsible for applicable import charges assessed by your destination country or carrier, subject to applicable law.

Customs inspections can affect delivery timing. Contact us before ordering if you have questions about potential import charges.

Tracking your order

Once your order is dispatched, we will email your shipping confirmation and tracking information to the email address provided at checkout.

Tracking updates may not appear immediately after a shipping label is created. Further updates become available as the carrier receives and scans your package.

If you cannot locate your shipping confirmation, check your spam folder or contact support@penroseskin.us with your order number.

Delivery estimates and delays

Delivery times are estimates and may be affected by carrier disruptions, holidays, severe weather, customs inspections, or other circumstances.

If we cannot dispatch your order within the promised timeframe, we will notify you and provide the choices required by applicable law, including agreeing to a revised shipping date or canceling for a refund.

If your order has passed its estimated delivery window, contact us so we can investigate. A shipping delay does not remove your applicable cancellation, refund, or other consumer rights.

Address changes

Please review your shipping address carefully before completing checkout.

If you notice an error, email support@penroseskin.us as soon as possible with your order number and the correct address. We will try to make the change before dispatch, but changes may not be possible once fulfillment or shipping is underway.

If a package is returned because of an address or delivery issue, contact us so we can discuss the available options. Any additional charge would be explained and agreed to before being applied.

Missing, damaged, or incorrect deliveries

If your order arrives damaged, contains the wrong items, or appears to be missing, contact support@penroseskin.us with your order number.

For damaged or incorrect items, photographs of the product and packaging can help us resolve the issue, where available.

If tracking shows delivery but you cannot find the package, check the delivery details and with other members of your household, then contact us. We will investigate with the carrier and arrange an appropriate resolution. A tracking status alone does not remove any rights you have under applicable law.

Subscription shipments

Subscribe & Save orders follow the same processing and shipping policies as one-time purchases.

Recurring shipping charges and delivery frequency are disclosed when you enroll. Free-shipping eligibility applies to each qualifying shipment individually, based on its discounted merchandise subtotal.

You can update your shipping information or manage future deliveries through your subscription account or by emailing us before your next order is processed.

Returns and our guarantee

Our 30-Day Money-Back Guarantee begins when your product is delivered, not when you place the order.

Under our Return & Refund Policy, opened products are eligible, a return is required, and Penrose pays return shipping. Eligible refunds include the original shipping charge paid to Penrose, refunded once per order.

Contact us before returning anything so we can provide a prepaid label and the correct return instructions.

Contact us

PINNACLE VENDING LLC — Penrose
205 Williams St
Williams Bay, WI 53191
United States

Email: support@penroseskin.us