Refund policy

Penrose Return & Refund Policy

At Penrose, we want you to feel confident trying something new. That’s why our products come with a 30-Day Money-Back Guarantee.

Try your Penrose body butter. If you’re not happy with it for any reason, contact us within 30 days of delivery to arrange a return and refund. We’ll cover the return shipping.

Our guarantee covers opened products. You can try the scent, texture, and feel on your skin before deciding whether Penrose is right for you. Your product does not need to be unopened or unused to qualify.

This policy applies to purchases made directly from tryskyn.com, including sale items, promotional bundles, and subscription orders.

How to request a return. Email support@penroseskin.us within 30 days of receiving your order. Include:

• Your order number, or the name and email address used at checkout.
• The product or products you would like to return.

You’re welcome to tell us what didn’t work for you, but an explanation is not required to use the guarantee.

We’ll provide a prepaid return shipping label and instructions. Please send your return within 14 days of receiving the label. Contact us before mailing anything so we can provide the correct return address.

Return the jars and any remaining product, packed securely to prevent leaks or damage. Keep your shipping receipt or tracking confirmation until your refund is complete.

What we refund. Your refund includes the amount you actually paid for the returned products, associated sales tax, and your original shipping charge. Original shipping is refunded once per order.

We do not charge restocking fees or deduct the cost of the prepaid return label. Refunds are based on the price paid after discounts, rather than the regular or compare-at price.

Bundles and promotional offers. Our guarantee also covers offers such as “Buy 2, Get 1 Free” and “Buy 3, Get 2 Free.”

For a full bundle refund, return all jars included in the bundle, including promotional jars. If you return only part of a bundle, the product refund is calculated proportionally from the total discounted bundle price you paid.

When you’ll receive your refund. We will issue your refund to your original payment method within seven business days of receiving your return or valid proof that you have sent it back, whichever comes first, and sooner where required by law.

We’ll email you when the refund has been issued. Your bank or payment provider may need additional time to display the credit. If you have questions about a refund, contact support@penroseskin.us.

Damaged, defective, or incorrect items. If your order arrives damaged, contains the wrong product, or has a quality issue, contact us as soon as you discover the problem. Include your order details and, if possible, photos of the issue and packaging.

We’ll help arrange a replacement or refund, as appropriate, at no additional cost to you. Your legal rights concerning faulty or incorrectly supplied goods are not limited to our 30-day guarantee.

Subscription orders. Each subscription delivery is covered by the same 30-day guarantee, starting on its delivery date.

Returning an order or receiving a refund does not automatically cancel your subscription. You can cancel future renewals through your subscription account or by emailing us before your next renewal is charged. If you want to request a refund and cancel your subscription, you can ask us to handle both in the same email.

Canceling a subscription does not automatically refund an order already charged; that order remains eligible under this policy.

Your consumer rights. Our 30-Day Money-Back Guarantee is offered in addition to your rights under applicable consumer law. Nothing in this policy limits any mandatory cancellation, return, refund, or other rights you may have.

For help with any return or refund, email support@penroseskin.us.